Build, integrate, and innovate with Indosoft

The Q-Suite NG API gives you programmatic control over telephony, queues, campaigns, messaging, and more — over WebSocket, REST, or STOMP. Everything you need to integrate, extend, or build on top of the platform is here.

Talk to an Expert

Software engineers collaborating at Indosoft Developer Center, building seamless contact center integrations using robust APIs and resources.

How it works

Q-Suite NG exposes a comprehensive API across three protocols, with a consistent JSON request/response structure throughout. Authentication is session-based, with support for both new sessions and resuming existing ones. Errors are returned with machine-readable codes and plain-text descriptions, making them straightforward to handle programmatically.

When connected via WebSocket or STOMP, your application receives real-time events pushed from the server — no polling required. Events are either scoped to a specific user or broadcast system-wide. Subscribable events can be selectively opted into, giving you control over the event stream your application receives.

A software developer with a laptop using Indosoft Development Center to build seamless contact center integrations with APIs and resources.

REST

Standard HTTP request/response over port 80/443. The simplest way to integrate — no persistent connection required. Note that REST connections do not receive broadcast events.

STOMP

A lightweight messaging protocol for sending and receiving data via a message broker. Supports broadcast events.

WEBSOCKET

A persistent full-duplex connection over port 80/443. Best suited for real-time applications — all broadcast events are delivered over this connection.

Elevate your business with our cutting-edge architecture

Our architecture adapts to evolving technology, allowing customers to adapt and leverage the latest tools and frameworks to stay competitive in a rapidly changing environment.

Infrastructure

Incorporates components such as load balancers, auto-scaling mechanisms, and redundant systems to ensure uninterrupted operations even during peak usage periods.

Date source & management

We design robust data models, implement data caching strategies, and ensure data integrity and security. This enables us to handle large datasets, support real-time analytics, and enable seamless integration with external systems.

Analytics platform

Encompasses a comprehensive suite of tools, technologies, and frameworks that enable businesses to collect, process, analyze, and visualize data in meaningful ways.

A split-screen view of the Q-Suite NG interface showing the PBX Calls Report dashboard with live call data alongside the IVR visual flow builder with call routing logic.

We build on a diverse and powerful technology stack

Q-Suite NG is built on a proven open-source foundation, designed for reliability and performance in high-demand contact center environments.

MySQL

Relational data storage and management.

Asterisk

Powers our telephony services, providing superior voice communications.

Wildfly

Java EE application server hosting the Q-Suite NG backend

Ubuntu

A Linux-based, stable OS with long-term support for all server components.

HAProxy

Load balancing and high-availability traffic distribution.

Kamailio

High-performance SIP server managing signaling, encryption, and routing.

We build on a diverse and powerful technology stack

Our architecture adapts to evolving technology, allowing customers to leverage the latest tools and frameworks to stay competitive in a rapidly changing environment.

MySQL

Used for managing and organizing the database.

Asterisk

Powers our telephony services, providing superior voice communications.

Ubuntu

The operating system ensures stable and secure functioning.

Wildfly

Facilitates efficient application server management.

HAProxy

Ensures high-performance load balancing and traffic distribution.

Kamailio

Supports our SIP server functionalities, enhancing communication services.

Build robust, interoperable, and scalable systems

Our APIs enable seamless integration and communication. The Q-Suite NG API is organized into modules, each covering a distinct area of the platform. All modules follow the same request/response conventions and authentication model.

Female developer testing APIs on her laptop using Indosoft’s developer platform to validate performance and integration quality.

Fully documented APIs

Enable secure integration with your systems, build applications using our intuitive frontend or develop your own, and leverage the capabilities of external services.

Integrated API test tools

Enable developers and QA teams to identify and resolve issues early in the development cycle, ensuring that APIs function as expected and meet the requirements of the software system.

Third-party integration

We specialize in a seamless integration of our solutions with third-party applications, encompassing CRMs, external APIs, and more.

Build robust, interoperable, and scalable systems

Our APIs enable seamless integration and communication, while the API Test Tool ensures the reliability and quality of API implementations, leading to robust and high-performing solutions.

Fully documented APIs

Enable secure integration with your systems, build applications using our intuitive frontend or develop your own, and leverage the capabilities of external services.

API test tool

Enable developers and QA teams to identify and resolve issues early in the development cycle, ensuring that APIs function as expected and meet the requirements of the software system.

Third-party integration

We specialize in a seamless integration of our solutions with third-party applications, encompassing CRMs, external APIs, and more.

Indosoft architect engaging with clients to upgrade systems and integrate new functionalities through Indosoft’s developer platform.

We are actively investing in development and keeping our architecture updated

Enabling our clients to leverage the latest functionalities and maintain a competitive edge in the dynamic technological landscape.

Future-ready architecture

Our team delivers new features, fixes issues quickly, and continuously optimizes performance to keep your systems ahead of the curve.

Regular updates, always evolving

We deliver continuous support with timely security patches and ensure compatibility with the latest platforms and frameworks.

Continuously improving

We’re dedicated to delivering a platform that evolves with your business, adding value through constant enhancements and innovation.

We are actively investing in development and keeping our architecture updated

Enabling our clients to leverage the latest functionalities and maintain a competitive edge in the dynamic technological landscape.

Future-ready architecture

Our team delivers new features, fixes issues quickly, and continuously optimizes performance to keep your systems ahead of the curve.

Regular updates, always evolving

We deliver continuous support with timely security patches and ensure compatibility with the latest platforms and frameworks.

Continuously improving

We’re dedicated to delivering a platform that evolves with your business, adding value through constant enhancements and innovation.

We’re here to drive your success

Our services are designed to enhance proficiency, strengthen our partnership, and provide the necessary support for your ongoing growth and satisfaction.

Joyful client with a laptop celebrating business success powered by Indosoft’s reliable partnership and performance-driven solutions.

Premium training

Empower your team with expert training to maximize the value of Indosoft solutions.

Product & client management

We adapt our platform to your evolving needs, ensuring seamless alignment with your goals.

Support packages

Get fast, reliable support to minimize downtime and keep operations running smoothly.