for safe, private, and trusted conversations
Safeguard personal information on every interaction. With Indosoft Call Masking, both agents and customers communicate through protected virtual numbers, creating a secure and professional calling environment.
organizations across the globe
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Call Masking is a feature that hides actual phone numbers and replaces them with a temporary or virtual number during calls. This ensures that both the caller and the receiver maintain privacy, preventing personal information from being shared unintentionally.
It is widely used in industries where confidentiality, trust, and compliance are essential—such as support centers, service platforms, logistics, and marketplaces.
It is widely used in industries where confidentiality, trust, and compliance are essential—such as support centers, service platforms, logistics, and marketplaces.
Indosoft applies call masking automatically during inbound or outbound interactions based on configurable rules. Calls are routed through secure virtual numbers, ensuring that neither agents nor customers see each other’s real contact information.
Masking rules can be applied by campaign, department, agent role, or workflow—making it easy to protect privacy without adding complexity for agents or callers.
The result is safer communication, stronger trust, and reduced operational risk.
Masking rules can be applied by campaign, department, agent role, or workflow—making it easy to protect privacy without adding complexity for agents or callers.
The result is safer communication, stronger trust, and reduced operational risk.
Number privacy by default
Automatically hide real phone numbers during calls, ensuring sensitive contact information is never exposed.
Seamless caller experience
Customers and agents communicate naturally without noticing masking in place—no extra steps or delays.
Configurable masking rules
Apply call masking by campaign, queue, agent role, or call type to match your business and compliance needs.
Reduced risk of data misuse
Prevent follow-up calls outside approved workflows and eliminate the risk of personal number sharing.
Support for regulated industries
Meet privacy expectations for industries such as healthcare, finance, logistics, and on-demand services.
Audit-friendly call records
Maintain accurate call logs and reporting without storing or exposing real phone numbers.
Does call masking affect call quality?
Can both inbound and outbound calls be masked?
Are real phone numbers stored anywhere?
Is call masking suitable for outbound calls?
Does call masking support compliance requirements?
