Call whispering that supports agents without interrupting customers

Indosoft enables supervisors to guide agents during live calls without customers hearing, improving confidence, accuracy, and overall call quality.

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A supervisor discreetly guides an agent through a headset while the agent continues a live customer call with confidence and focus.

Trusted by organizations across the globe

What is Call Whispering?

Call whispering allows supervisors or managers to speak privately to an agent during an active call while the customer remains unaware. The agent hears guidance in real time, but the caller only hears the agent’s voice.

This feature is commonly used for live coaching, onboarding new agents, handling complex situations, or preventing issues before they escalate.

How Call Whispering helps teams perform better with Indosoft

Indosoft’s call whispering helps teams improve performance without disrupting customer conversations. Supervisors can assist agents instantly, reducing mistakes and increasing confidence during critical interactions.

This real-time support leads to faster learning, fewer escalations, and more consistent service quality. Call whispering also helps organizations maintain brand standards while empowering agents to handle challenging calls successfully.