Do not disturb settings allow teams to control when calls are received or silenced, helping maintain productivity while ensuring important conversations are handled appropriately.
organizations across the globe
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Do not disturb is a call control feature that temporarily limits or silences incoming calls based on availability, schedules, or working hours. Instead of letting calls interrupt focused work or off-hours time, do not disturb ensures calls are handled according to predefined rules.
This helps businesses respect agent availability while maintaining a structured and professional communication flow.
This helps businesses respect agent availability while maintaining a structured and professional communication flow.
supports focused and reliable call handling
Indosoft’s Do Not Disturb feature helps teams stay productive by preventing unwanted interruptions during meetings, focused work, or non-working hours. Calls can be redirected, queued, or managed without disrupting agents unexpectedly.
By controlling call availability, businesses improve workforce balance, reduce burnout, and ensure customers are routed appropriately instead of encountering unanswered calls.
By controlling call availability, businesses improve workforce balance, reduce burnout, and ensure customers are routed appropriately instead of encountering unanswered calls.
Scheduled call silence
Automatically silence calls during off-hours, breaks, or defined time windows to protect availability.
Reduced interruptions
Allow agents to focus on tasks without unexpected call disruptions.
Smarter call handling
Ensure calls are redirected or managed instead of ringing unanswered.
Better workforce balance
Support healthier work patterns by respecting agent availability.
Consistent caller experience
Provide predictable call handling even when teams are unavailable.
What does do not disturb control?
It controls when incoming calls are allowed, silenced, or redirected.
Can do not disturb be scheduled?
Yes. It can be configured based on working hours or specific time periods.
Does do not disturb block calls completely?
No. Calls can still be handled through routing or alternate workflows.
Can different teams use different settings?
Yes. Settings can be customized by team or role.
Does do not disturb improve productivity?
Yes. It reduces interruptions and supports focused work time.
