Scheduled SMS and MMS let teams plan customer messages ahead of time so communication is timely, consistent, and never forgotten.
organizations across the globe
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Scheduled SMS and MMS is a messaging feature that allows organizations to create text and multimedia messages and send them automatically at a chosen date and time. Instead of sending messages manually, teams can plan outreach in advance.
This capability supports reminders, follow-ups, alerts, and visual messages, ensuring customers receive information exactly when it is most relevant.
This capability supports reminders, follow-ups, alerts, and visual messages, ensuring customers receive information exactly when it is most relevant.
matters for contact centers
Timely communication plays a major role in customer satisfaction. Late reminders, missed follow-ups, or inconsistent outreach can lead to confusion and unnecessary inbound calls.
With Indosoft’s Schedule SMS/MMS capability, contact centers can automate time-sensitive communication while maintaining full control over message timing and content. This reduces manual effort, improves message consistency, and helps teams stay proactive without increasing agent workload.
With Indosoft’s Schedule SMS/MMS capability, contact centers can automate time-sensitive communication while maintaining full control over message timing and content. This reduces manual effort, improves message consistency, and helps teams stay proactive without increasing agent workload.
Advance message scheduling
Create SMS and MMS messages and send them automatically at a planned time.
Timely customer reminders
Deliver reminders and updates exactly when customers expect them.
Visual messaging support
Use MMS to include images or media for clearer communication.
Reduced manual follow-ups
Eliminate repetitive manual messaging tasks for agents.
Consistent outbound communication
Ensure messages are sent on time, even outside business hours.
What types of messages can be scheduled?
Can messages be edited before they are sent?
Is scheduled messaging useful for reminders?
Does scheduling messages reduce inbound calls?
Can scheduled messages be sent outside business hours?
