Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators

Indosoft announces a new release of its contact center software. Q-Suite 5.13 adds several features to reduce the workload of setup and administration. It adds centralized management of some common tasks and adds efficiency to others. Configuration happens once, and changes are applied as needed.

Several common tasks were targeted for optimization in this release. Q-Suite 5.13 now provides one place to assign agent scripts to campaigns and queues. Administrators can make a new script, then assign it to several campaigns. Copying commonly used templates for transfers or web services is now possible.

Other centralized tasks that were improved were editing of script page conditions and flushing all leads for a tenant. Script page conditions are sometimes applied to many scripts. Being able to change them once saves time and prevents mistakes when copying the work. Allowing an administrator to flush and reload outbound leads once per tenant saves time and prevents race conditions. Applying new dialing rules or loading new leads can be done with confidence.

“Call center administrators have enough to do without making tedious configuration changes,” said Indosoft CEO, Gabe Bourque. “Q-Suite 5.13 is designed to make hard things manageable, and easy things even easier.”